FAQs

 

Pre Order FAQs

What is the Pre-order offer?

Red Vault is offering you a special price for selected new releases in 2018. All you need to do is to register your pre-order interest to get the early pre-order price.

How do I get the Pre-order price?

  1. Download the Red Vault app from iOS or Google Play
  2. Select your pre-order titles for free on the Red Vault app
  3. Select your preferred retailer
  4. Make sure you get your Pre-order barcode within the Red Vault app
  5. Present the barcode at your chosen retailer to get the pre-order price

What games are eligible for the Pre-order offer?

Red Vault offers you the following games:

Game Title Official Release Date Red Vault Pre Order Registration End date
NBA 2K19 11-Sep-18 6-Sep-18
FIFA 19 28-Sep-18 23-Sep-18
WWE 2K19 9-Oct-18 7-Oct-18
CALL OF DUTY BO4 12-Oct-18 9-Oct-18
LEGO DC VILLAINS 18-Oct-18 16-Oct-18
SPYRO REIGNITED TRILOGY 13-Nov-18 11-Nov-18
HITMAN 2 13-Nov-18 11-Nov-18
BATTLEFIELD V 20-Nov-18 18-Nov-18

Is there a limit to how many games I am allowed to register for the pre-order offer?

You are only able to pre-register for one physical game per title. You cannot pre-register for multiple units under the same title. But you can register one physical game each across multiple titles.

Once I have registered, where can I find my pre-order details?

On the Red Vault app, please go to your profile page and you will see the pre-order section where all the pre-order titles you have registered will be located.

Alternatively, you can also locate your pre-orders by clicking on the pre-order icon at the bottom of the app.

Will I have to make a payment through Red Vault to get the pre-order price?

No payment will be required within Red Vault. The registration for the pre-order offer is free. You can head to the preferred retailer you have selected and make the payment directly to them.

When and how can I make a payment at my chosen retailer?

You will need to make the payment for your pre-order title up to 2 days before the official release date of the title. If you do not make the payment in advance, we cannot ensure availability of the game.

Once you have completed your pre-order registration at Red Vault, you can make the payment at your chosen retailer. All you need to do is show the pre-order code to the gaming sales attendant or cashier at the retail store and you will receive the exclusive pre-order price.

You will need to keep the purchase receipt with you to pick up the game on the official release date. We also recommend you to keep a picture of the receipt in case you misplace it.

Red Vault is not liable for any lost or damaged receipts.

When can I pick up my pre-order title?

Once you have made your payment and have your receipt, you will be able to collect your game only on the official release date and up to 9 days after (for official release dates please check the table in section 3).

You must collect your game from the same retail location where you have purchased the game.

In case of Jarir Bookstore, the game will be delivered by courier.

What is Red Vault?

Red Vault is a first of its kind rewards app for gamers in the MENA region. For the first time, you can earn rewards for buying video games in retail stores. It’s that simple.

How do I earn points?

It’s easy. Download the Red Vault app via the iOS or Google Play store, go to your favourite retail store, buy a game, scan the QR code on the back of the game and start earning rewards instantly.The more you buy the more you level up and earn exciting rewards.

What games are eligible for the Red Vault program?

Red Vault offers you nothing but the best selling games worldwide. Any games available in the region by the following publishers entitles you to earn points as long as they carry the QR Code and distributed by RED message on the back.

  • Electronic Arts
  • Activision Blizzard
  • Warner Brothers
  • Take 2
  • Sold Out

The QR code has been available since the launch of FIFA 18 in 26th September 2017. The rewards program will offer new releases this season like FIFA 19, Call of Duty Black Ops 4, Spyro Reignited Trilogy, Battlefield V, NBA 2K19, WWE 2K19, Red Dead Redemption 2, and many, many more.

Where do I need to buy the games to be eligible?

You can buy the games at any retail store in the MENA region.

How can I use my points?

You earn points for games you buy. Red Vault will offer you a variety of exciting digital rewards as you earn points and level up. Even more, you will be eligible for special promo offers, prizes, exclusive beta access, invitations to gaming events and so much more.

What benefits can I expect?

You will be eligible for digital rewards along with Red Vault points, exclusive Beta access, special eSports invitations, merchandise and promotional offers.

Is there a limit to how many games can I buy?

Red Vault is a unique loyalty app where there is no limit to how many points you can earn as you level up. Any Red Vault Member buying more than 1 game of the same title will be required to show a proof of purchase.

Which countries offer the Red Vault app?

The Red Vault app is available for use in all countries within the MENA region. You also need to have a PSN or XBOX account registered in a country within the MENA region to be a Red Vault member that can redeem rewards.

Can I buy games on Red Vault?

Red Vault is not currently an e-commerce app.

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