Privacy Policy

Red Vault Privacy Policy Last updated on 24th August 2017, 6 AM. [Red Entertainment Distribution (FZCO) LLC] (“RED VAULT” or “We” or “Us”) respect the privacy rights of our customers and are committed to protecting the personal information collected about you. We have adopted this Privacy Policy to…

Red Vault Privacy Policy

Last updated on 24th August 2017, 6 AM.

[Red Entertainment Distribution (FZCO) LLC] (“RED VAULT” or “We” or “Us”) respect the privacy rights of our customers and are committed to protecting the personal information collected about you. We have adopted this Privacy Policy to explain how we collect, store, and use the information you provide us. By using the RED VAULT Services, you signify your consent to the terms of the Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services. We reserve the right to make changes in this Privacy Policy, so please check back from time to time to ensure you are aware of any changes. Your continued use of the Services will signify your acceptance of these changes.

The data controller of the data collected in respect to this Privacy Policy is:

Red Entertainment Distribution (FZCO) LLC
PO Box: 54484
Tel: +971 4 2997 980

  • 1. When does RED VAULT collect your personal information?RED VAULT collects your personal information at different times when you register with us for Services, when you interact with our Services, or otherwise contact us. Generally, personal information is collected when (a) you register to use our Services, (b) you create an Account, (c) you watch advertisements within our Services, (d) you contact Us.

    Whatever the activity may be, we will only collect personal information to the extent deemed reasonably necessary to fulfil your requests and our legitimate business objectives.

  • 2. Why does RED VAULT collect your personal information?RED VAULT collects your personal information when you register with us for Services. We use this personal information to: provide you the products or Services you have requested; create your user profile; send you information about products or our Services and your registration; when you agree, to send you marketing information; and to respond to your correspondence.
  • 3. What personal information does RED VAULT collect?To access certain Services, you will need a RED VAULT Account. During the creation of your Account, we will ask your nickname, password, email address, date of birth (or age) and country of origin. This information is mandatory to create an Account. On other Services, RED VAULT may ask you additional personal information relevant to the Service such as your phone number, home address, image or geo-location information (for example, you will be asked your home address when receiving a reward). In addition, we may collect demographic information such as your age, gender, favourite styles of gaming, games, and the device you own or plan to buy.

    RED VAULT collects personal information via internet forms. For example, a new user to any of the Services may be asked to register by providing his or her name, date of birth or age, phone number, and home address. This information will then be associated with your Account, so that you may identify yourself during future visits to each of the Services. RED VAULT also stores and maintains personal information that you submit to us in an e-mail.

  • 4. What happens if I refuse to provide my personal information?If you do not submit personal information when asked by RED VAULT, your refusal may limit our ability to process your online registration, Account creation, points and rewards , or request for technical support.
  • 5. What about other websites?This Privacy Policy applies only to the Services on which this Privacy Policy is made available by RED VAULT and not to websites, networks or platforms maintained by other companies or organizations to which we may provide links. Please note, however, that when you link to foreign sites or any other third party sites from our Services, this Privacy Policy no longer applies. RED VAULT does not control the activities on those third party services and cannot and does not guarantee the security of any personal information disclosed on those third party services.
  • 6. Cookies and other technologiesCookies. RED VAULT uses cookies on the Services. A “cookie” is a small bit of record-keeping information that web sites often store on a user’s computer. Cookies do not include people’s names, e-mail addresses, or other information that is personally identifiable; they are typically used to quickly identify a user’s computer and to “remember” things about the user’s visit. RED VAULT may set cookies for your web browser as you visit our websites, use our products or visit a website where RED VAULT provides ads, content or analytics. For example, RED VAULT uses cookies to keep track of your points and rewards and to remember your Account identifier. You can disable cookies or set your browser to alert you when cookies are being sent to your computer, although this may affect your ability to shop online or to access certain features of our Services. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. In addition to RED VAULT using cookies on our network of websites, RED VAULT may allow certain partners to set and access their cookies on your computer. These companies’ use of cookies is subject to their own privacy policies, not the RED VAULT Privacy Policy. Please review them carefully.

    IP addresses. RED VAULT also keep tracks of Internet Protocol (IP) addresses for safety and security reasons. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

    Other passively collected information. RED VAULT may on its own, or with the help of third party analytics tools, collect non-personally identifiable information concerning your and other users’ gaming hardware, habits, behaviours and use of our Services. RED VAULT collects such information to better adapt our Services to users’ interests and for a better quality of our Services. The information collected may contain the following, without limitation: device unique identity, including MAC address, console, mobile, tablet and console unique identifier or other device identifiers and settings, internet provider, carrier, operating system, hardware information, localization information, date and time spent on the Services, game scores, game metrics, achievements, rankings, time played and statistics, feature usage, advertising conversion rates, monetization rate, purchase history and other similar information. RED VAULT uses third party ad serving technologies that may collect information as a result of ad serving in the Services and that may display behavioural and non-behavioural advertisements on our Services. The information collected and used for the targeted advertising may contain the following, without limitation: age and gender, number views of an advertisement, device unique identity or other device identifiers and settings, information about Your use of the products and Services, Compatible Mobile Terminal, and other Internet sites (including third party web pages and mobile Internet sites) viewed by you (as well as date and time viewed), advertisement(s) served, the advertisement(s)’ in game location and length, and your response to the advertisement(s) (if any). The analytics tools and ad serving technologies may use server log files, web beacons, cookies, tracking pixels and other technologies to collect said information and may combine the information collected on other RED VAULT Services with information collected from other third party websites, products and services and with demographic, advertisement, market and other analytics surveys. Standing alone, this information is not personal data; however, if RED VAULT combines any of this information with personal data, RED VAULT will treat this information as personal data pursuant to this Privacy Policy. RED VAULT makes its best efforts to provide You with the links to our partners’ own privacy policies according to which their tools and technologies are used and when available the link to allow You to opt-out from their services

    Information passively collected by RED VAULT may be used in an aggregated form or to identify specific patterns of you or any individual.

  • 7. Who is collecting my personal information and how will it be used?The information you submit to our Services is collected and used by RED VAULT as set out in this Privacy Policy. In addition, RED VAULT may use the submitted information to send you advertising or promotional materials, including information about special rebates, promotional offers and other events of interest in accordance with your choices. We also use your personal information for our internal marketing and demographic studies, so we can constantly improve the Services we provide you and to better meet your needs. Additionally, RED VAULT may use your personal information outside of its Services to provide you with products, services or advertisements we believe may be of interest to you.

    From time to time, RED VAULT may employ third-party vendors, to collect personal information on RED VAULT’s behalf for technical purposes. These third parties provide internal support to RED VAULT by operating some of the Services we provide you, including without limitation email services,. If we solicit third parties to collect personal information on our behalf, we require all such third parties to comply with and adhere to this Privacy Policy. Although these third-party vendors, not RED VAULT, collect the personal information you provide when requesting such Services, they do not share your personal information with third parties nor will the personal information shared with such third parties be used for marketing purposes without your consent.

    Please be aware that RED VAULT may duplicate your information within RED VAULT’s own databases for technical purposes or for the uses described in this Privacy Policy.

  • 8. With whom does RED VAULT share my personal information?RED VAULT may share your personal information among the RED VAULT group of companies and with its technical partners described in Section 7. This sharing enables us to provide you with information about our Services, which might interest you. To the extent that our corporate affiliates and/or technical partners have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy.

    From time to time, we are approached by companies and organizations that provide products or services that we believe may be of interest to you, and we may share your personal information with such third parties in accordance with your choices and after we received your consent. We strive to limit use of the information you provide to those offers that we think you would appreciate receiving. If you do not wish to receive information from these third party partners, you can opt out at any time, including at the time of registration, by sending a request to us.

  • 9. Can I choose not to receive RED VAULT communications anymore?Once you register to our Services, RED VAULT will send you promotional communications about its own products and Services that you may be interested in by email. Along with every communication sent to you, RED VAULT gives you the opportunity to discontinue receiving future communications from RED VAULT.
  • 10. How do I access my personal information?If for any reason you wish to question, view, correct or delete the personal information collected about you by RED VAULT or its technical partners, please contact Us at the email address provided on the RED VAULT website. We will be happy to review, update or remove information as appropriate. However, we may still retain information in our files to resolve disputes, enforce our agreements, due to technical or legal requirements or matters related to security, integrity or operation of our Services.
  • 11. Does RED VAULT collect personal information from children of a minority age?Unless stated specifically to the contrary on the applicable RED VAULT Service, RED VAULT’s Services are intended for a general audience. RED VAULT recognizes a special obligation to protect personal information obtained from young children. Therefore, in order for children of a minority age to register on any Service, we require that the child provides the email address, or other contact information, of a parent or guardian who will be contacted by RED VAULT in order to inform, confirm, modify or refuse his or her child’s registration. RED VAULT reserves the right to request written proof of the parent or guardian’s authorization at any time. Until the parent or guardian answered to RED VAULT’s email pursuant to RED VAULT’s instructions, the child’s use of the Services will be limited.
  • 12. What Safeguards Does RED VAULT Use to Protect My Personal Information?We take your privacy and the security of your personal information very seriously. To protect your personal information, RED VAULT maintains appropriate safeguards to ensure the security and privacy of the information you have provided.
  • 13. How do I contact RED VAULT about my personal information?Any questions or complaints or comments about this Privacy Policy please contact Us at the email address provided on the RED VAULT website.
  • 14. Privacy Policy and Terms of UseThe terms of this Privacy Policy are incorporated into our Terms of Use. Please review our Terms of Use at:
  • All terms in capital used in this Privacy Policy have the meaning as those defined in the RED VAULT Terms of Use.


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